FAQ

FAQ
Auto-Delivery
Q:
How does the auto-delivery service work?
Q:
How is the money deducted?
Q:
How to cancel auto-delivery service?
Q:
If I choose auto-delivery service, can I enjoy other discount at the same time?
FAQ
Ordering
Q:
What does "out of stock" mean?
Q:
Where do I find more information about product features?
Q:
What information do I need to provide for an order?
Q:
My coupon code doesn't work, why is that?
Q:
Can I use coupons for drop shipping orders?
Q:
What payment methods can I select?
Q:
Does Waterdrop charge any fees for credit card payment?
Q:
Do I need to pay taxes?
Q:
My order wasn’t shipped in 10 days after I paid, what should I do?
Q:
Why was my order partially shipped?
Q:
Can I cancel my order after payment?
FAQ
Shipping
Q:
How can I track my order?
Q:
How do I change my delivery address?
Q:
Is shipping included in the prices?
Q:
How can I cancel my order?
Q:
What are the shipping areas?
Q:
What about the carriers?
Q:
What's the shipping origin?
FAQ
Payment
Q:
When payment page displays an error, what should I do?
Q:
How can I use my Coupon Code?
FAQ
Return & Refund
Q:
How to cancel my order before or after the item is shipped?
Q:
What if the product is out of stock after purchasing?
Q:
How long can it take until I receive the refund requested?
Q:
What if I receive damaged / incorrect items?
Q:
How to return the item that I received?
Cooperation
Cooperation
Q:
How to join our affiliate program?
Q:
How to become Waterdrop dropshipper?
Q:
How to become our distributor?
Product Other
Product & Other
Want to learn more?
FAQ
Video Tutorials
Step-by-step walkthroughs for Installing products
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FAQ
Product Manuals
Find manuals for products you are interested in
Learn to find
FAQ
Blog
Read our blog to learn more knowledge of water filter
Read our blog
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