Service policy
Shipping policy
Shipping rates and delivery estimates
- Shipping Method
- Standard Shipping
- Express Shipping
- Estimated Delivery Time
- 3-8 Business Days
- 1-3 Business Days
- Costs
- Free
- $14.99 AUD
* Shipping charges for your order will be calculated and displayed at checkout.
* The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping address, weekends/holidays, etc.
* The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping address, weekends/holidays, etc.
Handling Time:
We need 24h to 48h to prepare your order, most of the packages will be shipped out within 24 hours except
weekends and holidays.
Track your order
Once your order is shipped, you will receive an email from us containing the tracking information. Tracking
information is also available in your "Order Details" page.
Shipping origin
The package will be shipped from one of our AU warehouses closest to your location.
* If you have any questions, you can contact our customer via LiveChat or email to service@waterdropfilter.com, we will reply to you as soon as possible!
* If you have any questions, you can contact our customer via LiveChat or email to service@waterdropfilter.com, we will reply to you as soon as possible!
Shipping areas
The products can be delivered to the majority of territories within the Australian continent, excluding its
surrounding islands.
International shipping
We are sorry that the international shipping service is not supported for the time being.
Shipping Carriers
We work with 2 carriers to make sure your order will arrive on time: eParcel, Fastway.
Note: We don't accept requests to specify a certain carrier to deliver the package.
Note: We don't accept requests to specify a certain carrier to deliver the package.
Delivery Time Exceeded
If your order is delayed, please contact us via email service@waterdropfilter.com, we will check the
situation with the transportation company in time. Thanks for your understanding and support.
Sales Tax
The sales tax will be collected in accordance with Australian tax laws. Customers with delivery addresses
within Australia will be charged a standard rate of 10% GST at checkout. All taxes collected will be
reported and filed to the ATO on time.
Returns, Refunds and Consumer Guarantees Policy
Thank you for shopping at Waterdrop.
At Waterdrop, we are committed to providing high-quality products and support. This policy explains your
rights under the Australian Consumer Law (ACL), as well as our voluntary return policy for change-of-mind
returns.
Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer
Law. (ACCC)
Australian Consumer Law Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure. (ACCC)
Where a product does not meet a consumer guarantee, your remedy will depend on whether the problem is major
or minor.
If the product has a major problem, you are entitled to choose a refund or a replacement.
If the product has a minor problem, we will provide a free repair within a reasonable time. If we do not
repair the product within a reasonable time, you may be entitled to a refund or replacement, or to have the
product repaired elsewhere and recover reasonable costs. (ACCC)
You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from the
problem. (ACCC)
Order Cancellations
If you wish to cancel an order, please contact our customer service team as soon as possible at
service@waterdropfilter.com or 1-888-352-3558.
If your order has not yet shipped, we will do our best to cancel it without additional charges.
If your order has already shipped, your request will be handled under the applicable return, refund and
consumer guarantee rules set out in this policy.
Change-of-Mind Returns
We offer a voluntary 30-day change-of-mind return policy for products purchased from waterdropfilter.com.au.
If you change your mind within 30 days of receiving your order, we may accept a return provided that:
- The item is returned complete, with all accessories and components
- The item is in clean condition and not damaged
- The item is returned in the original packaging where reasonably possible
- Proof of purchase is provided
For approved change-of-mind returns:
- You are responsible for the return shipping costs
- The original shipping charges are not refundable
- A 10% restocking fee may apply
This change-of-mind return policy does not apply to:
- Products that are faulty, damaged, incorrect, unsafe, or not of acceptable quality
- Purchases made through third-party sellers or marketplaces, including Amazon
Under the Australian Consumer Law, change-of-mind returns are not an automatic legal right and are offered
at our discretion under this voluntary policy. (ACCC)
Products with a Problem
If your product is faulty, damaged, incorrect, unsafe, or not as described, please contact us as soon as
possible at service@waterdropfilter.com and provide:
- Your order number
- Clear photos or videos of the issue
We will assess the issue and provide a remedy in accordance with the Australian Consumer Law.
Depending on the nature of the problem, this may include:
- A repair
- A replacement
- A refund
- Compensation for reasonably foreseeable loss or damage. (ACCC)
If the product has a major problem, you may choose:
- A refund
- A replacement
If the product has a minor problem:
- We may choose to repair the product within a reasonable time. (ACCC)
Additional information:
- We will not charge any restocking fee for products returned because they do not meet a consumer guarantee
- Original packaging is not required to exercise your rights under the Australian Consumer Law, but it may help us process your return more efficiently
- You may be asked to provide proof of purchase (ACCC)
Return Shipping and Return Costs
If you are returning a product under our voluntary change-of-mind return policy, you are responsible for the
return shipping costs.
If a returned product is confirmed to have a problem that entitles you to a remedy under the Australian
Consumer Law, we will reimburse reasonable return costs already paid by you, or provide an appropriate
return solution. (ACCC)
If the product is large, heavy, installed, or difficult to return, we will work with you to arrange an
appropriate return, collection, repair, or other remedy in accordance with the Australian Consumer Law.
(ACCC)
Please do not send products to any address unless it has been provided or confirmed by our customer service
team.
Exchanges
If your product has a major problem, you may choose a refund or replacement under the Australian Consumer
Law.
If your product has a minor problem, we may first offer a repair within a reasonable time. (ACCC)
For change-of-mind requests, we do not guarantee exchanges. Where we agree to an exchange for a non-faulty
item, you may be required to pay return shipping, re-shipping costs, and any applicable restocking fee.
How to Return a Product
Step 1: Contact our customer service team before sending any product back. We will review your request and
provide return instructions.
Email:
service@waterdropfilter.com
Telephone: 1-888-352-3558
Step 2: Prepare the package after receiving return instructions.
To help us process your return faster, please include your order number in the package where possible.
Please return the product with all accessories and components.
If available, please use the original packaging.
Step 3: After shipping the return, please send us your return tracking number.
Once the returned product is received and inspected, we will process the agreed remedy, whether that is a
repair, replacement, refund, or another appropriate solution.
Refunds
Where you are entitled to a refund under the Australian Consumer Law, we will process it using the original
payment method unless otherwise agreed.
For approved change-of-mind returns, refunds will be processed after the returned item has been received and
inspected. Return shipping charges and any applicable restocking fee may be deducted from the refund.
Depending on your payment provider, it may take several business days for the refunded amount to appear in
your account.
Price Match Policy
If the price of an item purchased on waterdropfilter.com.au is reduced within 30 days after your purchase,
you may request a partial refund of the price difference by contacting
service@waterdropfilter.com.
This price match policy applies only to items sold through our official Australian website and does not
apply to purchases from third-party sellers or marketplaces.
Contact
Email:
service@waterdropfilter.com
Telephone: 1-888-352-3558
Terms of service
Overview
This website is operated by Waterdrop. Throughout the site, the terms "we", "us" and "our" refer to
Waterdrop. Waterdrop offers this website, including all information, tools and services available from this
site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices
stated here.
These terms of service apply to all users of the site, including without limitation users who are browsers,
vendors, customers, merchants, and/ or contributors of content.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website
or use any services.
You can review the most current version of the terms of service at any time on this page. It is your
responsibility to check this page periodically for changes. Your continued use of or access to the website
following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to
sell our products and services to you.
Section 1 - Online store terms
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service,
violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation
of any of the Terms will result in an immediate termination of your Services.
Section 2 - General conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and
involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical
requirements of connecting networks or devices. Credit card information is always encrypted during transfer
over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the
Service, or access to the Service or any contact on the website through which the service is provided,
without express written permission by us.
Section 3 - Accuracy, completeness and timeliness of information
We are not responsible if information made available on this site is not accurate, complete or current. Any
reliance on the material on this site is at your own risk.
Section 4 - Modifications to the service and prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof)
without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or
discontinuance of the Service.
Section 5 - Products or services
Certain products or services may be available exclusively online through the website. These products or
services may have limited quantities and are subject to return or exchange only according to our Return
Policy.
We have made every effort to display as accurately as possible the colors and images of our products that
appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
All descriptions of products or product pricing are subject to change at anytime without notice, at the sole
discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or
service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or
obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 6 - Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel
quantities purchased per person, per household or per order. These restrictions may include orders placed by
or under the same customer account, the same credit card, and/or orders that use the same billing and/or
shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by
contacting the e-mail and/or billing address/phone number provided at the time the order was made. We
reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers,
resellers or distributors. You agree to provide current, complete and accurate purchase and account
information for all purchases made at our store. You agree to promptly update your account and other
information, including your email address and credit card numbers and expiration dates, so that we can
complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
Section 7 - Optional tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor
input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any
warranties, representations or conditions of any kind and without any endorsement. We shall have no
liability whatsoever arising from or relating to your use of optional third-party tools.
Section 8 - Third-party links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We
are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not
have any liability or responsibility for any third-party materials or websites, or for any other materials,
products, or services of third-parties.
Section 9 - User comments, feedback and other submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request
from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by
email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without
restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that
you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2)
to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion
are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable
or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark,
privacy, personality or other personal or proprietary right. You further agree that your comments will not
contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other
malware that could in any way affect the operation of the Service or any related website. You may not use a
false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as
to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We
take no responsibility and assume no liability for any comments posted by you or any third-party.
Section 10 - Personal information
Your submission of personal information through the store is governed by our Privacy Policy. To view our
Privacy Policy.
Section 11 - Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors,
inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product
shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies
or omissions, and to change or update information or cancel orders if any information in the Service or on
any related website is inaccurate at any time without prior notice (including after you have submitted your
order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website,
including without limitation, pricing information, except as required by law. No specified update or refresh
date applied in the Service or on any related website, should be taken to indicate that all information in
the Service or on any related website has been modified or updated.
Section 12 - Disclaimer of warranties; limitation of liability
In no case shall Waterdrop, our directors, officers, employees, affiliates, agents, contractors, interns,
suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect,
incidental, punitive, special, or consequential damages of any kind, including, without limitation lost
profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based
in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the
service or any products procured using the service, or for any other claim related in any way to your use of
the service or any product, including, but not limited to, any errors or omissions in any content, or any
loss or damage of any kind incurred as a result of the use of the service or any content (or product)
posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for
consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the
maximum extent permitted by law.
Section 13 - Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the
termination of this agreement for all purposes.
Section 14 - Entire agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not
constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The
Service constitutes the entire agreement and understanding between you and us and govern your use of the
Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or
written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any
ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting
party.
Section 15 - Changes to terms of service
You can review the most current version of the Terms of Service at any time at this page. We reserve the
right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting
updates and changes to our website. It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website or the Service following the posting of any changes to these
Terms of Service constitutes acceptance of those changes.
Section 16 - Contact information
Questions about the Terms of Service should be sent to us at service@waterdropfilter.com.
Payment Method
Pay with Credit/Debit Card
The available credit card options are listed above. The credit card companies listed above are the most
commonly used credit cards on this website. Do not worry if your credit card company is not listed, we
encourage you to go ahead and make the purchase.
Please note that Waterdrop does not collect your credit/debit card number or personal information when you
make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank
for information.
Privacy policy
This privacy policy describes how your personal information is collected, used, and shared when you visit or
make a purchase from waterdropfilter.com.au (the "site").
Personal information we collect
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from
you, including your name, shipping address, email address, and phone number.
How do we use your personal information?
We use the information that we collect generally to fulfill orders placed through the site (including
processing your payment information, arranging for shipping, and providing you with invoices and/or order
confirmations). Additionally, we use this information to:
- Communicate with you;
- Screen our orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information relating to our products or services.
- Communicate with you;
- Screen our orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information relating to our products or services.
Sharing your personal information
We may also share your personal information to comply with applicable laws and regulations, to respond to a
subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our
rights.
Data retention
When you place an order through the site, we will maintain your order information for our records unless and
until you ask us to delete this information.
Text Marketing and notifications:
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription
form or a keyword, you agree that we may send you text notifications (for your order, including abandoned
cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any
mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You
understand and agree that alternative methods of opting out, such as using alternative words or requests
will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any
questions please text HELP to the number you received the messages from. You can also contact us for more
information. If you wish to opt out please follow the procedures above.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our
practices or for other operational, legal or regulatory reasons.
Encryption Technology
Communications with our website are all encrypted using Secure Sockets Layer (SSL) encryption technology.
Through our use of SSL encryption technology, all information between you and our website is secure.
Cookies And Similar Technologies
Technologies: cookies, tracking pixels, and other similar technologies are used by Waterdrop and our
Third-Party Service Providers, such as Facebook and Google. These technologies are used in analyzing trends,
administering the site, tracking users’ movements around the website, and gathering demographic information
about our user base as a whole. We may receive reports based on the use of these technologies by these
companies only on an aggregated basis.
Advertising: We partner with our Third-Party Service Providers to display advertising to manage our
advertising on other sites. Our Third-Party Service Provider may use technologies such as cookies to gather
information about your activities on this site in order to provide you with advertising based on your
browsing activities and interests. We will obtain your prior explicit consent and involve a clear
affirmative action before providing this advertising service to you. If you wish to not have this
information used for the purpose of serving you interest-based ads, you may opt-out by contacting us at
service@waterdropfilter.com
.We guarantee
To protect your personal information, we take reasonable precautions and follow industry best practices to
ensure that information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
-We do not collect personal information from users as our primary purpose.
-We do not rent or sell this information to any third party.
-We will not use your personal information or images for advertising purposes without your consent.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a
complaint, please contact us by email at
Waterdrop Office:
1951 S Lynx Pl, Ontario, CA 91761, United States
service@waterdropfilter.com
or by mail using the details provided below:Waterdrop Office:
1951 S Lynx Pl, Ontario, CA 91761, United States
