Service policy
Shipping policy
Shipping rates and delivery estimates
- Shipping Method
- Standard Shipping
- Express Shipping
- Estimated Delivery Time
- 3-8 Business Days
- 1-3 Business Days
- Costs
- Free
- $14.99 AUD
* Shipping charges for your order will be calculated and displayed at checkout.
* The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping address, weekends/holidays, etc.
* The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping address, weekends/holidays, etc.
Handling Time:
We need 24h to 48h to prepare your order, most of the packages will be shipped out within 24 hours except
weekends and holidays.
Track your order
Once your order is shipped, you will receive an email from us containing the tracking information. Tracking
information is also available in your "Order Details" page.
Shipping origin
The package will be shipped from one of our AU warehouses closest to your location.
* If you have any questions, you can contact our customer via LiveChat or email to service@waterdropfilter.com, we will reply to you as soon as possible!
* If you have any questions, you can contact our customer via LiveChat or email to service@waterdropfilter.com, we will reply to you as soon as possible!
Shipping areas
The products can be delivered to the majority of territories within the Australian continent, excluding its
surrounding islands.
International shipping
We are sorry that the international shipping service is not supported for the time being.
Shipping Carriers
We work with 2 carriers to make sure your order will arrive on time: eParcel, Fastway.
Note: We don't accept requests to specify a certain carrier to deliver the package.
Note: We don't accept requests to specify a certain carrier to deliver the package.
Delivery Time Exceeded
If your order is delayed, please contact us via email service@waterdropfilter.com, we will check the
situation with the transportation company in time. Thanks for your understanding and support.
Sales Tax
The sales tax will be collected in accordance with Australian tax laws. Customers with delivery addresses
within Australia will be charged a standard rate of 10% GST at checkout. All taxes collected will be
reported and filed to the ATO on time.
Refund policy
Thanks for shopping at Waterdrop. We appreciate the fact that you like to buy the stuff we build. We also
want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our
products.
Order Cancellations:
If you wish to cancel an order, please contact ourcustomer service team.
1. If you contact us within 24 hours of purchase:
Since most orders ship the same day, kindly email us at contact service@waterdropfilter.com or call us at (888)-352-3558 within 24 hours of placing the order. There will be no cancellation fees for standard items canceled before shipment. If the package has already been shipped, we will provide a prepaid label for return, and once we receive the package from you, we will issue a refund.
Since most orders ship the same day, kindly email us at contact service@waterdropfilter.com or call us at (888)-352-3558 within 24 hours of placing the order. There will be no cancellation fees for standard items canceled before shipment. If the package has already been shipped, we will provide a prepaid label for return, and once we receive the package from you, we will issue a refund.
2. If you contact us after 24 hours of purchase:
In such cases, you will need to bear the shipping fee if the package is already shipped (subject to our system status, not the order status).
The product must be damage-free, packed in the original packaging we sent to you, and returned with the original receipt of purchase.
We will process your refund after receiving the package.
In such cases, you will need to bear the shipping fee if the package is already shipped (subject to our system status, not the order status).
The product must be damage-free, packed in the original packaging we sent to you, and returned with the original receipt of purchase.
We will process your refund after receiving the package.
Return after Receipt:
- You may still return any item in 30 days.
- In this case, customers are responsible for the return shipping cost. The total cost of shipping will be deducted from your refund.
- All returned items must be disassembled and repackaged as they were originally received.
- A 20% restocking fee will be applied to all returned products. However, in the event of any return requests related to a quality issue, we offer free returns or replacement with a new product.
1-year Warranty:
- Enjoy peace of mind and confidence in your purchase with our 1-year warranty, backed by lifetime technical support.
- If you receive a damaged item and wish to file a claim, please email service@waterdropfilter.com with your order information and a picture of the damaged or incorrect product. We are eager to assist you.
- For products that become defective during the warranty period due to a quality issue, rather than your own breakage or misuse, we can accept a free return, provide free repair service, or issue a new replacement.
Exchange Policy:
1. Defective Products:
If you receive a product with quality issues or damages, please contact our customer service team within 30 days of receipt. We will provide you with a free exchange service. Please provide order information and photos of the damaged product when contacting our customer service team for better assistance. 2. Non-Quality Issues:
If you wish to exchange a product for non-quality-related reasons, please note the following:
The product must be and unused.
The product must be returned in its original packaging, along with the original purchase receipt.
You will be responsible for the re-shipping costs.
You need to pay a 20% restocking fee.
Please note that the exchange policy is only applicable to orders made on the official waterdropfilter.com.au.
If you receive a product with quality issues or damages, please contact our customer service team within 30 days of receipt. We will provide you with a free exchange service. Please provide order information and photos of the damaged product when contacting our customer service team for better assistance. 2. Non-Quality Issues:
If you wish to exchange a product for non-quality-related reasons, please note the following:
The product must be and unused.
The product must be returned in its original packaging, along with the original purchase receipt.
You will be responsible for the re-shipping costs.
You need to pay a 20% restocking fee.
Please note that the exchange policy is only applicable to orders made on the official waterdropfilter.com.au.
How to Return a Product?
If you would like to return a product, please follow these guidelines:
Step 1: Contact our customer service team before returning a product. We will respond with return instructions within 24 hours.
How to contact us:
Email: service@waterdropfilter.com
Toll-free Tel: (888)-352-3558
Step 2: Prepare the package after receiving confirmation from the customer service team, and please note the following requirements:
Include the order number in the package. You can print out the order detail page or leave a note inside the package.
Ensure the package contains the original receipt of purchase.
Return the product in the original packaging we provided.
The product must be damage-free (this does not apply to defective products, as damage will void the refund).
Step 3: Contact our customer service and provide your return tracking number. We will track the package and process your refund within 5 working days after receiving and inspecting the package.
Step 1: Contact our customer service team before returning a product. We will respond with return instructions within 24 hours.
How to contact us:
Email: service@waterdropfilter.com
Toll-free Tel: (888)-352-3558
Step 2: Prepare the package after receiving confirmation from the customer service team, and please note the following requirements:
Include the order number in the package. You can print out the order detail page or leave a note inside the package.
Ensure the package contains the original receipt of purchase.
Return the product in the original packaging we provided.
The product must be damage-free (this does not apply to defective products, as damage will void the refund).
Step 3: Contact our customer service and provide your return tracking number. We will track the package and process your refund within 5 working days after receiving and inspecting the package.
General Information for All Returns:
1. Defective Products:
If you receive a product with quality issues or damages, please contact our customer service team. we provide free returns, replacement with a new product, and comprehensive technical support.
2. Non-Quality Issues:
You are responsible for shipping the products to the return address provided.
Returned items will undergo inspection before issuing a refund.
Refunds will be processed within 5 working days after the item has been inspected, and it may take 4-7 days to be reflected in your credit card statement.
We highly recommend using a traceable and insurable shipping method for your return. We are not responsible for returns lost or damaged in transit, and you will need to file a shipping claim.
Please note that orders made via 3rd-party sellers, including Amazon, are not eligible for our return policy.
All returned items must be disassembled and repackaged as they were originally received. Items returned in a condition other than "like new" will be subject to a 10% restocking fee to cover repairs or part replacement. The restocking fee will be deducted from your refund.
If you receive a product with quality issues or damages, please contact our customer service team. we provide free returns, replacement with a new product, and comprehensive technical support.
2. Non-Quality Issues:
You are responsible for shipping the products to the return address provided.
Returned items will undergo inspection before issuing a refund.
Refunds will be processed within 5 working days after the item has been inspected, and it may take 4-7 days to be reflected in your credit card statement.
We highly recommend using a traceable and insurable shipping method for your return. We are not responsible for returns lost or damaged in transit, and you will need to file a shipping claim.
Please note that orders made via 3rd-party sellers, including Amazon, are not eligible for our return policy.
All returned items must be disassembled and repackaged as they were originally received. Items returned in a condition other than "like new" will be subject to a 10% restocking fee to cover repairs or part replacement. The restocking fee will be deducted from your refund.
Price Match Policy:
At Waterdrop, we highly value our customers' shopping experience. That's why we offer a 30-day price match
guarantee. If you happen to notice a price reduction on the item you purchased at waterdropfilter.com within
30 days of your purchase, you are eligible to claim a price-match refund. To request a refund, please
contact us at service@waterdropfilter.com. We are here to assist you promptly.
Note: This Waterdrop price-change refund policy only applies to items shipped and sold by waterdropfilter.com. If you're buying from a different vendor, you'll need to contact that seller if the price drops.
Note: This Waterdrop price-change refund policy only applies to items shipped and sold by waterdropfilter.com. If you're buying from a different vendor, you'll need to contact that seller if the price drops.
Terms of service
Overview
This website is operated by Waterdrop. Throughout the site, the terms "we", "us" and "our" refer to
Waterdrop. Waterdrop offers this website, including all information, tools and services available from this
site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices
stated here.
These terms of service apply to all users of the site, including without limitation users who are browsers,
vendors, customers, merchants, and/ or contributors of content.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website
or use any services.
You can review the most current version of the terms of service at any time on this page. It is your
responsibility to check this page periodically for changes. Your continued use of or access to the website
following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to
sell our products and services to you.
Section 1 - Online store terms
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service,
violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation
of any of the Terms will result in an immediate termination of your Services.
Section 2 - General conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and
involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical
requirements of connecting networks or devices. Credit card information is always encrypted during transfer
over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the
Service, or access to the Service or any contact on the website through which the service is provided,
without express written permission by us.
Section 3 - Accuracy, completeness and timeliness of information
We are not responsible if information made available on this site is not accurate, complete or current. Any
reliance on the material on this site is at your own risk.
Section 4 - Modifications to the service and prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof)
without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or
discontinuance of the Service.
Section 5 - Products or services
Certain products or services may be available exclusively online through the website. These products or
services may have limited quantities and are subject to return or exchange only according to our Return
Policy.
We have made every effort to display as accurately as possible the colors and images of our products that
appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
All descriptions of products or product pricing are subject to change at anytime without notice, at the sole
discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or
service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or
obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 6 - Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel
quantities purchased per person, per household or per order. These restrictions may include orders placed by
or under the same customer account, the same credit card, and/or orders that use the same billing and/or
shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by
contacting the e-mail and/or billing address/phone number provided at the time the order was made. We
reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers,
resellers or distributors. You agree to provide current, complete and accurate purchase and account
information for all purchases made at our store. You agree to promptly update your account and other
information, including your email address and credit card numbers and expiration dates, so that we can
complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
Section 7 - Optional tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor
input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any
warranties, representations or conditions of any kind and without any endorsement. We shall have no
liability whatsoever arising from or relating to your use of optional third-party tools.
Section 8 - Third-party links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We
are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not
have any liability or responsibility for any third-party materials or websites, or for any other materials,
products, or services of third-parties.
Section 9 - User comments, feedback and other submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request
from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by
email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without
restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that
you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2)
to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion
are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable
or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark,
privacy, personality or other personal or proprietary right. You further agree that your comments will not
contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other
malware that could in any way affect the operation of the Service or any related website. You may not use a
false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as
to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We
take no responsibility and assume no liability for any comments posted by you or any third-party.
Section 10 - Personal information
Your submission of personal information through the store is governed by our Privacy Policy. To view our
Privacy Policy.
Section 11 - Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors,
inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product
shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies
or omissions, and to change or update information or cancel orders if any information in the Service or on
any related website is inaccurate at any time without prior notice (including after you have submitted your
order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website,
including without limitation, pricing information, except as required by law. No specified update or refresh
date applied in the Service or on any related website, should be taken to indicate that all information in
the Service or on any related website has been modified or updated.
Section 12 - Disclaimer of warranties; limitation of liability
In no case shall Waterdrop, our directors, officers, employees, affiliates, agents, contractors, interns,
suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect,
incidental, punitive, special, or consequential damages of any kind, including, without limitation lost
profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based
in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the
service or any products procured using the service, or for any other claim related in any way to your use of
the service or any product, including, but not limited to, any errors or omissions in any content, or any
loss or damage of any kind incurred as a result of the use of the service or any content (or product)
posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for
consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the
maximum extent permitted by law.
Section 13 - Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the
termination of this agreement for all purposes.
Section 14 - Entire agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not
constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The
Service constitutes the entire agreement and understanding between you and us and govern your use of the
Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or
written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any
ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting
party.
Section 15 - Changes to terms of service
You can review the most current version of the Terms of Service at any time at this page. We reserve the
right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting
updates and changes to our website. It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website or the Service following the posting of any changes to these
Terms of Service constitutes acceptance of those changes.
Section 16 - Contact information
Questions about the Terms of Service should be sent to us at service@waterdropfilter.com.
Payment Method
Pay with Credit/Debit Card
The available credit card options are listed above. The credit card companies listed above are the most
commonly used credit cards on this website. Do not worry if your credit card company is not listed, we
encourage you to go ahead and make the purchase.
Please note that Waterdrop does not collect your credit/debit card number or personal information when you
make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank
for information.
Privacy policy
This privacy policy describes how your personal information is
collected, used, and shared when you visit or make a purchase from
waterdropfilter.com.au (the "site").
Personal information we collect
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from
you, including your name, shipping address, email address, and phone number.
How do we use your personal information?
We use the information that we collect generally to fulfill orders
placed through the site (including processing your payment
information, arranging for shipping, and providing you with invoices
and/or order confirmations). Additionally, we use this information
to:
- Communicate with you;
- Screen our orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information relating to our products or services.
- Communicate with you;
- Screen our orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information relating to our products or services.
Sharing your personal information
We may also share your personal information to comply with
applicable laws and regulations, to respond to a subpoena, search
warrant or other lawful request for information we receive, or to
otherwise protect our rights.
Data retention
When you place an order through the site, we will maintain your order information for our records unless and
until you ask us to delete this information.
Text Marketing and notifications:
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription
form or a keyword, you agree that we may send you text notifications (for your order, including abandoned
cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any
mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You
understand and agree that alternative methods of opting out, such as using alternative words or requests
will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any
questions please text HELP to the number you received the messages from. You can also contact us for more
information. If you wish to opt out please follow the procedures above.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our
practices or for other operational, legal or regulatory reasons.
Encryption Technology
Communications with our website are all encrypted using Secure Sockets Layer (SSL) encryption technology.
Through our use of SSL encryption technology, all information between you and our website is secure.
Cookies And Similar Technologies
Technologies: cookies, tracking pixels, and other similar technologies are used by Waterdrop and our
Third-Party Service Providers, such as Facebook and Google. These technologies are used in analyzing trends,
administering the site, tracking users’ movements around the website, and gathering demographic information
about our user base as a whole. We may receive reports based on the use of these technologies by these
companies only on an aggregated basis.
Advertising: We partner with our Third-Party Service Providers to display advertising to manage our
advertising on other sites. Our Third-Party Service Provider may use technologies such as cookies to gather
information about your activities on this site in order to provide you with advertising based on your
browsing activities and interests. We will obtain your prior explicit consent and involve a clear
affirmative action before providing this advertising service to you. If you wish to not have this
information used for the purpose of serving you interest-based ads, you may opt-out by contacting us at
service@waterdropfilter.com
.
We guarantee
To protect your personal information, we take reasonable precautions
and follow industry best practices to ensure that information is not
inappropriately lost, misused, accessed, disclosed, altered or
destroyed.
-We do not collect personal information from users as our primary
purpose.
-We do not rent or sell this information to any third party.
-We will not use your personal information or images for advertising
purposes without your consent.
Contact us
For more information about our privacy practices, if you have
questions, or if you would like to make a complaint, please contact
us by email at
Waterdrop Office:
1951 S Lynx Pl, Ontario, CA 91761, United States
service@waterdropfilter.com
or by mail using the details provided below:Waterdrop Office:
1951 S Lynx Pl, Ontario, CA 91761, United States
